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Progress 360 – Privacy Policy

Last updated: 18/01/2025
Owned and operated by BUILDING INDUSTRY GUIDANCE SOLUTIONS LIMITED

BUILDING INDUSTRY GUIDANCE SOLUTIONS LIMITED (“we”, “us”, “our”) is committed to protecting the privacy of users of the Progress 360 mobile application (the “App”) and the associated web platform bigprogress360.com (the “Platform”).
This Privacy Policy explains what data the App collects, how it is used, and how it is protected.

This policy applies only to the mobile App. Data processed via the web platform is governed by the platform’s own privacy documentation.

1. Who Can Use the App

Progress 360 is an enterprise tool.
Only users who have been invited and authenticated through the bigprogress360.com web platform can access the App.
The App is not available to general consumers.

2. Information We Collect

2.1. Information Provided Through the Web Platform

The App itself does not collect any personal account information such as:

  • Name

  • Email

  • Company details

  • User permissions

All account creation, management, and identity information is handled solely by the web platform.

The App only receives login credentials and project access data that the Platform makes available to the authenticated user.

2.2. Information Collected by the App

a. 360 Images You Capture

The App allows users to capture 360° images using a compatible Insta360 camera connected via Wi-Fi.
These images:

  • Are stored temporarily on the device

  • Are uploaded automatically to the Platform once the user has Wi-Fi or mobile data connectivity (depending on their chosen settings)

  • Are deleted from the device as soon as the upload is successful

  • Are stored permanently on servers hosted on Microsoft Azure

Images correspond to project floor-plan “hotspots” assigned to a construction project.
Images should not contain identifiable individuals, and users are instructed not to capture people.

b. Authentication Tokens

The App stores temporary login tokens to maintain a user’s authenticated session.
These tokens do not include personal identifiers and are deleted when the user logs out.

c. Firebase Analytics

We use Firebase Analytics to collect anonymous usage data, including:

  • App screen views

  • Device type

  • Operating system

  • Session duration

  • Basic performance metrics

These analytics help us improve app functionality and performance.
Data collected by Firebase does not identify individual users.

d. Crash Reporting (Firebase Crashlytics)

If the App crashes or encounters an error, Firebase Crashlytics collects:

  • Device model

  • Operating system version

  • Error logs

Crash logs do not include personal information or images.

e. Local Storage (Temporary)

The App may temporarily store:

  • Unsynced 360 images

  • Login/cache files
    All temporary storage is removed automatically according to normal application use.

3. Information We Do Not Collect

The App does not collect:

  • Location services or GPS data

  • Contact lists

  • Photo library access (only images captured directly via the Insta360 camera connection)

  • Personal profile data

  • Sensitive personal information

  • Advertising identifiers

The App does not show ads and does not monetize user data.

4. How We Use Your Information

We use the information collected through the App only for the following purposes:

  • To allow users to view and manage construction project floor plans

  • To capture, upload, and store 360° progress images

  • To maintain secure user authentication

  • To improve app reliability and performance through analytics and crash logs

  • To ensure integration with the Progress 360 platform

We do not sell, rent, or share personal data with third parties for marketing or advertising.

5. Data Storage and Security

All data uploaded through the App is stored on Microsoft Azure, which provides industry-standard security and encryption.

We implement technical and organisational measures to protect all data processed through the App, including:

  • Encrypted transfer of images

  • Access-controlled storage

  • Secure authentication methods

  • Automatic removal of local temporary files

Only authorized enterprise users (connected to their organization’s project) can access project data.

6. Third-Party Service Providers

The App uses the following third-party services:

  • Firebase Analytics – anonymous usage statistics

  • Firebase Crashlytics – crash/error reporting

  • Microsoft Azure – secure cloud hosting for stored images

No other third-party SDKs or ad networks are used.
No data is shared with other external organizations.

7. Data Retention

  • 360 images: stored permanently on the Progress 360 platform unless removed by the customer or project administrators.

  • Temporary device storage: removed immediately after successful upload.

  • Authentication tokens: stored only for the duration of an active session.

  • Analytics and crash data: retained according to Firebase’s standard retention periods.

8. Your Rights

Depending on your organisation’s policies and applicable data protection laws, you may have rights to:

  • Request access to data associated with your account

  • Request deletion or correction of data

  • Object to the use of analytics where applicable

Requests should be directed to your organisation or project administrator, who manages your account on the Progress 360 platform.

9. Children’s Privacy

Progress 360 is an enterprise tool and is not intended for use by children.
We do not knowingly collect personal information from individuals under 16.

10. Changes to This Policy

We may update this Privacy Policy from time to time.
Changes will be reflected by updating the “Last updated” date at the top of this document.

11. Contact

For privacy-related inquiries, please contact your organisation’s Progress 360 administrator or submit a request through the bigprogress360.com platform.